Customer Success Manager

✔ Solution-oriented ✔ Strong organiser ✔ Detail-oriented

Phished is a fast-growing tech scale-up that helps organisations improve their cybersecurity. Through a unique, fully automated training platform, employees are trained to recognise real cyber attacks and respond to them correctly. This way, we create an impact on both employees and organisations.

Phished is the market leader in its segment and is active worldwide. Thousands of organisations already work with the platform, and we can rely on a strong and extensive network of partners and resellers. To continue our growth, we are looking for new colleagues.

What will you do?

• Full (online) operational support of the Sales team

• Setting up and coordinating our products with new and existing customers

• Guiding the onboarding procedure for new customers

• Conducting and coordinating the necessary communication between the Sales team and Customer Success team

• Proactively informing the Sales and Customer Success teams about issues or opportunities with customers

What do we expect from you?

Crucial is your mentality as a self-starter and driven professional who always puts the customer first, with the will to keep learning every day.

• You are a strong communicator and can express yourself fluently in Dutch and English

• You are a team player and know how to set clear boundaries

• You are stress-resistant and able to handle confidential information

• You are always optimistic and have a 'getting things done' mentality

• You think ahead and anticipate problems, but when they do arise, you tackle them smoothly and efficiently

• An administrative and organisational talent!

• A strong personality who thinks in a solution- and customer-oriented way

What's in it for you?

• Build your own career path, based on your vision and wishes. You get the chance to put together your own personal roadmap and shape your individual learning journey.

• Work together with a driven team that helps you further develop your skills.

• Grow further within an entrepreneurial scale-up with a no-nonsense culture.

• You receive an attractive salary, commissions and a tailor-made Flex Income Plan: a set of extra-legal benefits you can compose according to your own preferences.

• Also included: group insurance, hospitalisation insurance, internet, smartphone, mobile subscription and a company car or mobility budget.

• Hybrid working is a given and tailored to our employees. Our office is located in the vibrant centre of Leuven, right next to the train station.