Key Account Manager

✔ Bridge builder ✔ Customer-focused ✔ Trusted advisor

In just five years, we have grown from an ambitious start-up into the fastest-growing Cybersecurity Awareness Platform in the world. Today we protect more than 1.5 million users across 5,000 organisations, together with 300+ partners worldwide.

From 5 employees to an international team of more than 70 driven colleagues — and we keep growing. We have the ambition to double our sales team.

Phished is a fast-growing tech scale-up that helps organisations improve their cybersecurity. Through a unique, fully automated training platform, employees are trained to recognise real cyberattacks and respond to them correctly. In this way, we create an impact on both employees and organisations.

Does this sound like something for you? Then read on.

What your tasks are:

As a Key Account Manager, you are the crucial link between Phished and our most important customers, internationally and across different markets. You are responsible for managing and growing a portfolio of strategic, often complex accounts, while identifying and capitalising on new opportunities within existing relationships. This involves:

• Achieving annual and quarterly ARR targets with a predictable and consistent approach across an international customer portfolio.

• Building and maintaining strategic relationships with senior stakeholders (CISOs, IT Managers, Cybersecurity Officers) at our largest and most complex customers.

• Providing strategic advice to existing customers, with a focus on solution selling, optimising upsell opportunities and selling new products.

• Delivering accurate pipeline reporting and forecasting to ensure success, including on accounts with longer and more complex sales cycles.

• Preparing detailed account management reports and sharing these with internal and external stakeholders.

• Organising recurring meetings and ensuring excellent follow-up of projects, accounts and premium customers — across different time zones where necessary.

• Proactively combating churn and safeguarding customer retention by detecting risks in good time, understanding customers' underlying pain points and arriving at a sustainable solution together with the customer.

• Gathering and sharing market intelligence on trends, customer needs and competition in different markets in order to continuously improve our approach.

What we expect from you:

• A strong, proven background in (key) account management of complex B2B solutions, preferably towards international or large strategic customers.

• Experience with SaaS solutions is a major asset.

• Excellent communication and negotiation skills, including at C-level.

• A talent for problem-solving thinking and strategic planning on complex, often international accounts.

• A sense of responsibility in which you set expectations clearly and deliver on them, both internally and externally.

• The ability to work together with different teams such as legal, sales, product and customer success.

• Excellent command of English, Dutch and French is a requirement; knowledge of additional languages (German, Spanish, etc.) is a strong plus given our international customer portfolio.

What's in it for you?

🚀 Determine your own path. Build your own trajectory based on your vision and ambitions. At Phished, you get the freedom to create a personal roadmap and shape your unique learning path.

🤝 Teamwork makes the dream work. You work in a driven, dynamic and helpful team of like-minded people who help you take your skills to the next level.

🌱 Room to develop. Develop yourself further within an entrepreneurial scale-up with a no-nonsense culture, where initiative and responsibility are encouraged.

💰 Attractive compensation package. In addition to a competitive salary, you receive commissions and a Flex Income Plan that you can tailor yourself with extra-legal benefits. Also: a nice Mercedes, group and hospitalisation insurance and plenty of other benefits!

🏠 Work-life balance. Flexibility is the norm with us. Flexible hours? Check! Our office? You'll find it in the heart of Leuven, within walking distance of the station.

✈️ International impact. As a Key Account Manager, you work with customers across different countries and markets, and your role grows along with Phished's international ambitions.