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    Customer Success Manager DACH

    • Remote
      • Munchen, Bayern, Germany
    • Sales

    Job description

    ✔ Solution oriented ✔ Strong organisational skills ✔ Efficient

    In just five years, we’ve grown from an ambitious start-up to the fastest-growing Cybersecurity Awareness Platform in the world. Today, we protect over 1.5 million users across 5,000 organizations, together with 300+ partners worldwide.

    From 5 employees to an international team of more than 70 driven colleagues – and we’re still growing. We have the ambition to double our sales team by 2026.

    Phished is a rapidly growing tech scale-up that helps organizations improve their cybersecurity. Through a unique, fully automated training platform, employees are trained to recognize real cyberattacks and respond to them in the correct way. In doing so, we make a real impact on both individuals and organizations.Does this sound like you? Read on.

     

    Your responsibilities:

    • Preparing and following up quotes and contracts both within the company and towards the customer

    • Full (online) operational support for the Sales and Customer Success team

    • Coordinating the follow-up of our products with new and existing customers

    • Managing the set-up procedure for new customers

    • Accurate administrative processing of incoming contracts and coordinating their internal implementation

    • Coordinating and managing the necessary communication between the Sales team, Customer Success team, Help Centre and other departments.

    • Proactively informing the Sales and Customer Success teams of customer problems or opportunities

    Job requirements

    What do we expect from you?

    • Crucial is your mentality as an entrepreneurial, driven worker who always puts the customer first and possess the will to learn.

    • Terms such as DKIM, SPF and DMARC feature prominently in your vocabulary

    • You can express yourself fluently in German and English

    • You are a team player and know how to set clear boundaries

    • You are stress-resistant and can deal with confidential information

    • You have a 'getting things done' mentality

    • An administrative and organisational powerhouse!

    • A strong personality that thinks in terms of solutions and customer focus

    What’s in it for you?

    🚀 Create your own path. Shape your journey based on your vision and ambitions. At Phished, you get the freedom to build a personalized roadmap and develop your unique learning path.

    🤝 Teamwork makes the dream work. Join a motivated, dynamic, and supportive team of like-minded people who help you level up your skills.

    🌱 Room to grow. Continue developing in a no-nonsense, entrepreneurial scale-up culture where initiative and ownership are encouraged.

    💰 Attractive compensation package. On top of a competitive salary, you’ll have access to a Flex Income Plan, tailored to your needs with a range of extra benefits. Also: a stylish Mercedes, group and hospitalization insurance, and many other perks!

    🏠 Work-Life Balance. Flexibility is the norm here. Flexible hours? Check! Remote working? Check! Our office? Located in the heart of Leuven, just a short walk from the station.

    🚀 Phished is growing – and your role can make a real difference. Ready to make an impact together?

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